smconstructiontrade.com is committed to protecting the personal information of its clients. This Privacy Policy explains how we collect, use, store, and safeguard your personal information when providing services such as construction, residential renovation, commercial fit-outs, interior remodeling, kitchen installation, building extensions, bathroom renovation, flooring installation, painting and decorating, and property maintenance.
By visiting this website, submitting inquiries, requesting quotes, or making payments for our services, you acknowledge that you have read this Privacy Policy. For data processing activities that require consent under applicable law, we will seek your explicit consent separately.
- Information We Collect
Depending on how you use this website and our services, we may collect the following information:
Contact Information: Your name, email address, and any phone number you choose to provide.
Project Details: The location and type of property, construction requirements, project budget, expected timeline, and any photos or documents you submit.
Transaction Information: Details of services, quotes and contract records, transaction IDs, payment status, refund records, and related financial information.
Technical Information: IP address, browser type, device information, access logs, and information collected via cookies (where applicable).
Communication Records: Records of inquiries, quotes, project scheduling, and customer service interactions between you and us.
Please refrain from submitting sensitive personal information that is unrelated to the services provided.
- How We Use Information
We collect personal information primarily for the following purposes:
Responding to client inquiries and providing project quotes.
Assessing construction requirements, scheduling projects, and fulfilling contracts.
Processing deposits, project payments, and refunds, as well as reconciling transactions.
Providing customer support, handling complaints, and resolving disputes.
Maintaining website security, preventing fraud, and troubleshooting technical issues.
Complying with applicable legal, tax, and accounting obligations.
Improving our website and sending marketing communications (where a legal basis exists).
We rely on appropriate legal grounds for each processing activity, including the performance of a contract, compliance with legal obligations, our legitimate interests, or your consent.
- Deposits and Third-Party Payments
This website may facilitate the payment of deposits, initial installments, or milestone-based contract payments for construction and renovation projects. If the website uses Stripe or other third-party payment service providers to process transactions, these providers may handle payment information, transaction records, and necessary risk-identification data in accordance with their own privacy policies, for the purposes of completing payments and preventing fraud.
We may receive transaction IDs, payment amounts, transaction statuses, and refund information to confirm payments and manage projects. We do not retain full bank card security codes (CVV/CVC) as part of our standard business records.
Deposit amounts, refund conditions, and arrangements for subsequent payments are governed by the quotes, payment instructions, and contractual terms confirmed by the client prior to making a payment.
- Information Sharing
We do not sell clients’ personal information to third parties as a commodity. Where there is an appropriate legal basis and it is strictly necessary, we may share relevant information with the following parties:
Payment service providers, banks, and other transaction-processing entities;
Providers of website hosting, security maintenance, and technical services;
Construction personnel, subcontractors, or material suppliers necessary for project execution;
Accountants, lawyers, and other professional advisors;
Regulatory or law enforcement agencies authorized by law to access such information.
We strive to limit the scope of shared information and require service providers to handle personal information in compliance with applicable laws and our contractual agreements.
- Information Retention and Security
We retain personal information only for as long as is necessary to fulfill the purposes for which it was collected, to execute a contract, or to comply with legal obligations.
Records of general inquiries and quotes are typically retained for no more than 24 months following the last substantive communication. Contracts, transaction records, and accounting records are retained in accordance with applicable laws and business requirements; some records may need to be kept for approximately 6 years or longer, depending on the type of record and specific operational needs.
We implement reasonable technical and administrative measures to protect personal information against unauthorized access, disclosure, loss, or misuse. Please note, however, that no method of transmission over the internet or electronic storage is entirely secure.
- Cookies and Website Technologies
This website may use “necessary” (essential) cookies to ensure the website functions correctly, to save basic settings, and to maintain security.
If we use analytical, advertising, or other non-essential cookies, we will provide relevant information in accordance with applicable laws and, where legally required, obtain your prior consent. You may manage your preferences via the cookie settings tool provided on the website, or through your browser settings.
- International Data Transfers
Certain website hosting, payment, or technical services may involve the processing of data outside the United Kingdom. If personal information needs to be transferred outside the UK, we will implement appropriate safeguards, as required by applicable law, to protect such personal information.
- Your Privacy Rights
Under applicable UK data protection laws, you may have the right to:
Request access to your personal information;
Correct inaccurate or incomplete information;
Request the deletion of information, subject to legal conditions;
Restrict or object to certain types of data processing, where applicable;
Request the portability of your data, where conditions are met;
Withdraw your consent for processing activities based on such consent;
Object to the use of your personal information for direct marketing purposes.
To exercise any of these rights, please email us at projects@smconstructiontrade.com. We may need to verify your identity before processing your request, and we will respond in accordance with applicable law.
- Marketing Communications
We only send promotional communications when we have an appropriate legal basis and comply with applicable regulations on electronic marketing. You may opt out of receiving marketing communications at any time by using the unsubscribe link provided in our emails or by emailing us at projects@smconstructiontrade.com.
Opting out of marketing communications will not affect the delivery of necessary business notifications, such as those required for contract fulfillment, payment confirmation, or the management of ongoing projects.
- Third-Party Websites
This website may contain links to third-party websites or payment services. The data processing practices of these third-party sites are governed by their own respective privacy policies. We recommend that you review their policies and terms before submitting any personal information or making payments.
- Privacy of Minors
Our construction and property renovation services are primarily intended for adult clients, property owners, and commercial entities. We do not knowingly collect personal information from minors for inappropriate purposes. Should we discover that such information has been submitted improperly, we will take reasonable steps to address the matter in accordance with applicable law.
- Updates to the Privacy Policy
We may update this policy to reflect legal requirements, changes in our business operations, or adjustments to the website’s functionality. Updated versions will be posted on this website, along with the date of the latest revision. Where necessary, we will provide additional notice or seek consent in compliance with applicable law.