smconstructiontrade.com provides services within the United Kingdom, including construction, residential renovation, commercial property refurbishment, interior fit-outs, kitchen installation, building extensions, bathroom renovation, flooring installation, painting and decorating, and property maintenance. This policy outlines the fundamental procedures and conditions applicable when clients request service cancellations, appointment changes, or refunds.
- Payments and Service Types
This website operates on a one-off project payment model; it does not offer automatic renewals or recurring subscription services.
Depending on the project arrangements, clients may be required to pay a deposit, an initial installment, or stage payments as stipulated in the contract. The payment amount, its purpose, the scope of services, and relevant terms shall be governed by the payment page, the quotation, or the contract agreed upon by both parties.
- Conditions for Refund Requests
Clients may request to cancel a project or appointment prior to the commencement of services. We will evaluate such requests based on the terms of the contract, the actual progress of the project, and applicable law.
Refunds or other remedies may be applicable in the following circumstances:
The order or project is cancelled by us, and the paid services are not provided;
Paid services are not delivered in accordance with the contract;
Both parties mutually agree to cancel the project or issue a partial refund;
The client is entitled to a refund or other remedy under applicable law.
If a project has already commenced or is partially completed, the refund amount may account for work already performed, services rendered, and any reasonable charges permitted by law. Any deductions will be based on valid grounds and will not unreasonably deprive consumers of their statutory rights.
- Deposits and Cancellation Policy
Deposits are collected to secure project arrangements and facilitate the necessary preparatory work.
Deposits are not necessarily non-refundable in all cases. Should a client cancel a project, the refund will be determined based on the contractual terms, the actual progress of the work, any reasonable costs already incurred, and applicable law.
If we cancel a project without providing the corresponding services, any payments made by the client for services not yet rendered will be handled in accordance with applicable law and the terms of the contract.
For service contracts where consumers are legally entitled to a right of cancellation, we will comply with all relevant regulations. If a client requests that services begin before the expiration of the statutory cancellation period, we will—where required by law—obtain an explicit request from the client and inform them of any potential reasonable charges and the implications for their cancellation rights.
- How to Request a Refund or Cancel a Service
To request a refund, cancel a project, or modify an appointment, please send an email to:
projects@smconstructiontrade.com
Please provide the following information, if available:
Client’s full name and contact email address;
Project name or order number;
Date of payment and transaction ID (if applicable);
Reason for the cancellation or refund request;
Relevant quotes, proof of payment, or other supporting documentation.
Upon receipt of your request, we will generally complete an initial review or provide a response within 3–5 business days. If further verification is required—such as checking construction progress, contract terms, or costs already incurred—the processing time may be extended; we will inform the client accordingly.
- Refund Processing and Receipt Timeline
Once a refund request is approved, we will typically initiate the refund within 3–5 business days.
Refunds are generally issued back to the original payment method. The actual time it takes for the funds to appear in your account depends on the processing speed of your bank, card issuer, or payment service provider, which may take an additional 5–10 business days.
The timeframes mentioned above are estimates and do not constitute a guaranteed arrival date for all banks or payment methods. If you have not received your refund beyond the expected timeframe, please first contact your bank or card issuer. If you still have questions, you may reach out to us at projects@smconstructiontrade.com.
- Payment Methods and Refund Channels
If a payment was made via Stripe or another third-party payment service provider, approved refunds will generally be processed through the original transaction channel.
We verify payment and refund status based on transaction records provided by the payment service provider. Please note that the processing times of these third-party providers or your bank may affect the final date the funds are credited to your account.
We will never ask you to provide your full bank card security code (CVV/CVC) or payment password in order to receive a refund.
- Rescheduling Appointments and Project Delays
If you wish to change a construction date or project schedule, please contact us via email as soon as possible.
Should a project be delayed due to weather, material supply issues, necessary regulatory approvals, site conditions, or other reasonable circumstances, we will notify the client as soon as is reasonably practicable and discuss a revised schedule. If a postponement leads to significant changes in the project schedule, both parties may discuss how to proceed—such as continuing with the project, adjusting the schedule, or cancelling the project—in accordance with the contract and applicable law.
- Exceptions and Consumer Rights
For services that have already been completed in accordance with the contract, customers are generally not entitled to an automatic full refund simply due to a change of mind; however, the specific terms of the contract and applicable law shall prevail.
This policy does not exclude a customer’s statutory rights in cases where services are not provided as agreed, where there is a legal right to cancel, or in other circumstances where a refund or remedy is required by law.
Any cancellation fees or deductions from refunds must comply with applicable law and shall not unreasonably restrict the legitimate rights and interests of consumers.
- Payment Disputes
If you believe there is an error in the payment amount, a duplicate charge, or that a refund has not been processed as expected, please contact us at projects@smconstructiontrade.com. Please provide the relevant order or transaction details so that we may verify and resolve the issue.
We will address disputes based on transaction records, the terms of the contract, and applicable law. This policy does not limit any channels available to customers under the law for filing complaints with banks, payment service providers, or regulatory authorities.
- Contact Us
To learn about refund conditions, submit a cancellation request, or check the status of a refund, please contact us via the following channels:
Company: S M CONSTRUCTION TRADE LIMITED
Address: 9 Kemp Gardens, Croydon, England, CR0 2TT
Tel: +44 20 8647 3192
Email: projects@smconstructiontrade.com
We will process such requests based on the specific circumstances of the project, the contract agreed upon by both parties, and applicable law.