GAS AND AIR TECH SERVICES LTD is committed to handling service cancellations, refunds, and related issues in a clear and reasonable manner. This policy applies to one-off services such as plumbing, heating, boiler, and air conditioning installation and maintenance purchased through this website.

  1. One-off Service Nature

This website primarily offers one-off installation, maintenance, and related services, not the sale of physical goods. Therefore, “returns” generally do not apply to on-site services already provided.

If you have purchased a service but it has not yet commenced, please contact us to cancel at least 48 hours before the service commencement date. Whether a refund is possible will depend on the order status, work performed, and applicable law.

  1. Cancellation Before Service Commencement

If the service has not yet commenced, customers can contact us to request a cancellation.

If we have not yet incurred non-refundable labor, material, appointment, or other reasonable costs for the project, we will process a refund to the extent permitted by applicable law, based on the actual circumstances.

The refund amount and method may be affected by the extent of work performed and reasonable costs incurred.

  1. Cancellation After Service Commencement

Even if installation, maintenance, or other services have commenced, customers can still contact us to request a cancellation. For completed work, services already provided, or reasonable and non-refundable costs incurred, we may not be able to provide a full refund.

If applicable law grants consumers specific cancellation or refund rights, we will comply with the relevant legal requirements.

  1. Service Issues

If you believe there is a problem with the completed service, please contact us as soon as possible and explain the specific situation.

Where appropriate, we may arrange further inspection, correction, or other reasonable handling methods depending on the nature of the problem. For problems that fall within our service scope and are indeed present, we will provide appropriate solutions within the scope required by applicable law.

  1. Situations Not Related to Service Quality

If the problem arises due to inaccurate information provided by the customer, changes in on-site conditions, third-party equipment or system problems, customer modifications to completed work, or other reasons not directly caused by us, we may not be able to process a refund as a service quality issue.

The specific circumstances will be determined based on the actual project and applicable law.

  1. Refund Method

Amounts confirmed as refundable will generally be processed according to the original payment method.

Refunds are expected to be processed within 3-5 business days. Processing time may be affected by the processing time of payment institutions, banks, or other financial service providers. The actual arrival time may differ from the refund processing time.

  1. How to Request Cancellation or Refund

To cancel a service or request a refund, please contact us using the contact information provided on the website and provide the following information if possible:

Customer Name
Order or Service Information
Project Location
Type of Service Purchased
Reason for Cancellation or Refund
Other necessary information related to the project

Upon receiving your request, we will review it based on the order status, service progress, and applicable laws.

  1. No Impact on Legal Consumer Rights

This policy does not restrict or exclude any mandatory rights that consumers are legally entitled to under applicable laws.

If your country or region’s consumer protection laws provide for specific cancellation, refund, or service remedies, those rights still apply.