These Terms and Conditions govern your use of our website and your purchase of dental instruments, equipment, and consumable supplies from Giorgo LEVENTI. By accessing our website, placing an order, or purchasing products through our online store, you agree to be bound by these Terms and Conditions.
Please read these Terms and Conditions carefully before using our website or completing a purchase.
1. About Us
The website is operated by:
Company Name: Giorgo LEVENTI
Address: 43 Compton Close, London, England, NW1 3QS
Email: aiondentalsupplies@hotmail.com
Telephone: +44 7984 157561
We operate an e-commerce business specialising in the sale of dental instruments, equipment, and consumable supplies.
2. Products and Product Information
We aim to provide clear and accurate information about the products available on our website, including product descriptions, specifications, intended use, pricing, availability, and delivery information.
Product images are provided for illustrative purposes and may vary slightly from the actual product due to screen settings, packaging updates, or manufacturer changes.
Customers are responsible for reviewing product information before placing an order and ensuring that the products selected are appropriate for their intended professional or clinical use.
Where a product is intended for use by qualified dental or healthcare professionals, customers are responsible for ensuring that they have the appropriate professional knowledge, qualifications, training, and authorisation required for its use.
3. Product Availability
All products are subject to availability.
If an ordered product becomes unavailable after an order has been placed, we may contact you to discuss an appropriate solution. Where we are unable to fulfil the order, we will arrange an appropriate refund for the unavailable product in accordance with applicable law.
We reserve the right to correct pricing, product descriptions, availability information, or other website errors where necessary.
4. Orders
When you place an order through our website, you are making an offer to purchase the selected products.
After submitting an order, you may receive an order confirmation acknowledging receipt of your order. An order confirmation does not necessarily mean that the order has been accepted.
An order will be accepted when we confirm that the products are available and the order has been accepted for fulfilment.
We reserve the right to refuse or cancel an order where there is a reasonable basis to do so, including suspected fraud, significant pricing errors, product availability issues, or circumstances where we are unable to fulfil the order.
5. Pricing
All product prices displayed on our website are stated in the applicable currency and may be subject to applicable taxes, including VAT where required.
Prices may change from time to time. Any price change will not affect an order that has already been accepted at the previously confirmed price, except where correction is required due to an obvious pricing or administrative error.
Any applicable delivery charges will be displayed during the checkout process before you complete your purchase.
6. Billing and Payment Terms — One-Time Purchase
All products sold through our website are sold as one-time purchases.
By placing an order, you authorise the applicable payment provider to process the payment for the total amount of the specific order you have submitted.
There are no subscriptions, recurring memberships, automatic renewals, or recurring billing arrangements associated with purchases made through this website.
Customers will not be automatically charged again after completing a purchase. Each new order must be separately placed and separately authorised for payment.
The total amount payable, including applicable product prices, taxes, and delivery charges where applicable, will be shown before you submit your order.
We may use third-party payment service providers to securely process online payments. Payment processing may be subject to the payment provider’s own terms and privacy policy.
7. Payment Security
We use appropriate third-party payment processing services and reasonable security measures to help protect payment and transaction information.
We do not ordinarily store complete payment card details on our own systems.
You must provide accurate and complete billing information and must be authorised to use the payment method submitted with your order.
8. Delivery
We will arrange delivery of accepted orders to the delivery address provided during checkout.
Estimated delivery information will be provided on the website or during the ordering process where available. Delivery times may vary depending on product availability, destination, carrier operations, weekends, public holidays, and circumstances outside our reasonable control.
Customers are responsible for providing a complete and accurate delivery address.
9. Returns and Refunds
Returns and refunds are subject to our applicable Refund and Returns Policy.
Where you are entitled to cancel, return, or obtain a refund under applicable UK consumer law, we will process the relevant request in accordance with those legal requirements and our published policies.
Certain products may be subject to specific return conditions due to their nature, packaging, hygiene requirements, sterility, or intended professional use. Any applicable restrictions will be communicated in the relevant product or returns information.
10. Exchanges
Where an exchange is permitted, the returned product must meet the applicable return conditions.
Customers should contact us before sending a product back so that we can provide the appropriate return instructions.
We reserve the right to inspect returned products before approving an exchange or refund where permitted by applicable law.
11. Warranty and Product Issues
Where products are supplied with a manufacturer’s warranty or other applicable warranty, the relevant warranty terms will apply.
If you receive a product that is defective, damaged, incorrect, or materially different from the product ordered, please contact us as soon as reasonably possible with the relevant order details and supporting information.
Nothing in these Terms and Conditions limits or excludes any statutory rights that cannot lawfully be excluded under UK law.
12. Professional and Intended Use
Certain dental instruments, equipment, and consumable supplies may be intended for use by appropriately trained dental or healthcare professionals.
Customers are responsible for determining whether they are authorised and suitably qualified to purchase and use a particular product.
Products must be used only for their intended purpose and in accordance with applicable manufacturer instructions, warnings, safety information, and professional requirements.
We do not provide professional medical, dental, or clinical advice through the sale of products.
13. Customer Accounts
Where account registration is available, customers are responsible for maintaining accurate account information and keeping their login credentials confidential.
You should notify us promptly if you believe that your account has been accessed without authorisation.
We reserve the right to suspend or terminate an account where there is reasonable evidence of misuse, fraud, unauthorised activity, or violation of these Terms and Conditions.
14. Bulk Orders
Dental professionals, clinics, and other customers requiring larger quantities may contact us regarding bulk-order enquiries.
Bulk-order arrangements may be subject to separate quotation, availability, delivery arrangements, and payment terms. A bulk-order quotation does not constitute a completed purchase until the relevant order has been accepted.
15. Intellectual Property
Unless otherwise stated, the content of this website, including text, graphics, website layout, photographs, product information, logos, and other materials, is protected by applicable intellectual property laws.
You may use the website for personal or legitimate business purchasing purposes. You may not reproduce, distribute, modify, copy, or commercially exploit website content without appropriate permission.
16. Prohibited Use
You must not use our website:
- For unlawful purposes
- To submit fraudulent or misleading information
- To interfere with the operation or security of the website
- To attempt unauthorised access to accounts or systems
- To place orders using payment methods you are not authorised to use
- To introduce malicious software or harmful code
- In a manner that violates applicable laws or regulations
17. Limitation of Liability
To the extent permitted by applicable law, we will not be responsible for losses arising from circumstances outside our reasonable control.
Nothing in these Terms and Conditions excludes or limits liability where doing so would be unlawful, including liability that cannot legally be excluded under applicable UK law.
Nothing in these Terms and Conditions affects your statutory consumer rights.
18. Events Outside Our Control
We will not be responsible for delays or failures caused by circumstances beyond our reasonable control, including natural disasters, severe weather, transportation disruptions, carrier delays, government actions, technical failures, strikes, or other events that could not reasonably have been prevented.
Where appropriate, we will take reasonable steps to minimise the impact of such events on customers and their orders.
19. Privacy
Personal information collected through the website is handled in accordance with our Privacy Policy.
By using the website and placing an order, you acknowledge that your information may be processed as necessary to administer your account, process payments, fulfil orders, arrange delivery, provide customer support, and meet applicable legal obligations.
20. Changes to These Terms
We may update these Terms and Conditions from time to time to reflect changes in our business, website, products, services, or applicable legal requirements.
The updated version will be published on this page with a revised “Last Updated” date.
The Terms and Conditions applicable to an accepted order will generally be those in effect at the time the order was accepted, subject to any legal requirements.
21. Governing Law
These Terms and Conditions are governed by the laws of England and Wales, unless applicable law requires otherwise.
Any disputes arising in connection with these Terms and Conditions or purchases made through our website will be subject to the applicable courts and legal requirements of England and Wales.
