This Shipping Policy explains how Giorgo LEVENTI handles the processing, dispatch, and delivery of orders placed through our online store for dental instruments, equipment, and consumable supplies.
1. Shipping Area
We currently provide delivery services within the United Kingdom.
Delivery availability may vary depending on the product, destination, and applicable delivery restrictions. The available delivery options and applicable charges will be displayed during the checkout process.
2. Order Processing
Orders are generally processed after payment has been successfully received and the order has been accepted.
We aim to process orders within 1–3 business days. Orders are generally processed during regular business days, excluding weekends and UK public holidays.
Processing times may be longer if a product requires additional handling, becomes temporarily unavailable, or if there are circumstances outside our reasonable control.
3. Delivery Time
After an order has been processed and dispatched, standard UK delivery generally takes approximately 3–7 business days.
Delivery times are estimates rather than guaranteed delivery dates. Actual delivery may vary due to the destination, carrier operations, weather conditions, public holidays, peak periods, or other circumstances outside our control.
The estimated delivery information available at checkout should be reviewed before completing your purchase.
4. Delivery Partners
To provide delivery services within the United Kingdom, we may work with established third-party courier and postal service providers, including:
- Royal Mail – used for eligible UK postal and parcel deliveries.
- Evri – used for selected UK parcel deliveries.
- DPD – used for selected UK parcel deliveries.
The carrier used for an individual order may depend on the product, parcel size, destination, availability, and operational requirements.
The use of a particular delivery provider is not guaranteed for every order. Where tracking is available, tracking information may be provided after dispatch.
5. Shipping Charges
Applicable shipping charges, if any, will be displayed during checkout before you submit your order.
Shipping charges may vary according to factors such as delivery destination, order contents, parcel size, weight, and available delivery services.
The final shipping cost applicable to your order will be shown before payment is completed.
6. Delivery Address
Customers are responsible for providing complete and accurate delivery information when placing an order.
Please carefully check your name, delivery address, postcode, email address, and telephone number before completing your purchase.
We are not responsible for delays or additional costs caused by incorrect or incomplete delivery information supplied by the customer.
If you realise that your delivery information is incorrect after placing an order, please contact us as soon as possible.
7. Order Tracking
Where tracking is available, tracking information may be provided after your order has been dispatched.
You can use the tracking information supplied by the applicable delivery provider to monitor the progress of your shipment.
Please note that tracking updates are controlled by the delivery provider and may not appear immediately after dispatch.
8. Delayed Deliveries
Although we aim to meet the estimated delivery times, delays may occasionally occur.
Possible causes of delay include:
- Severe weather
- Public holidays
- High parcel volumes
- Courier or postal service disruptions
- Incorrect or incomplete delivery information
- Customs or regulatory issues where applicable
- Events beyond our reasonable control
If your order appears to be significantly delayed, please contact us with your order details so that we can review the delivery status and assist where possible.
9. Lost or Missing Parcels
If tracking information indicates that a parcel has been delivered but you have not received it, please first check with household members, building reception areas, neighbours, or other locations where the carrier may have left the parcel.
If the parcel cannot be located, please contact us as soon as possible.
We may contact the relevant delivery provider to investigate the shipment and determine the appropriate next steps.
10. Damaged Parcels
If your parcel arrives visibly damaged, please inspect the products as soon as reasonably possible.
If a product has been damaged during delivery, contact us promptly and provide your order number together with photographs or other relevant information showing the condition of the parcel and product.
We will review the matter and provide appropriate assistance in accordance with applicable law and our Refund and Returns Policy.
11. Delivery of Dental Products
Certain dental instruments, equipment, and consumable supplies may have specific handling, storage, packaging, or delivery requirements.
Customers should review the relevant product information before purchasing and should follow any manufacturer’s instructions concerning storage and handling after delivery.
Where applicable, product-specific delivery restrictions or requirements will be communicated on the relevant product page or during checkout.
12. Changes to Shipping Information
We may update this Shipping Policy from time to time to reflect changes to our delivery arrangements, courier partners, delivery areas, or applicable legal requirements.
The latest version will be published on this page with the applicable update date.
