1. What products do you sell?
We operate an online store specialising in dental instruments, equipment, and consumable supplies. Our product range may include dental instruments, diagnostic tools, sterilisation supplies, restorative materials, impression products, protective equipment, and everyday clinical consumables.
Please refer to the individual product pages for current product availability and specifications.
2. Who can purchase products from your website?
Our website is designed to serve dental professionals, dental clinics, healthcare-related businesses, and other customers who are legally permitted to purchase and use the relevant products.
Certain dental products may be intended specifically for qualified or appropriately trained professionals. Customers are responsible for ensuring that they meet any applicable requirements before purchasing or using such products.
3. How can I place an order?
You can browse our product categories, select the products and quantities you require, add them to your shopping basket, and proceed to checkout.
During checkout, you will be asked to provide the information necessary to process and deliver your order and complete the applicable payment process.
4. Are purchases one-time payments?
Yes. All purchases made through our website are one-time purchases.
We do not operate subscription plans or recurring billing arrangements for products purchased through our online store. Your payment relates only to the specific order you place.
A new purchase must be separately submitted and authorised.
5. What payment methods are available?
Available payment methods will be displayed during checkout. Online payments may be processed through secure third-party payment service providers.
You must ensure that the payment method used belongs to you or that you are otherwise authorised to use it.
6. How can I check product information?
Each product page is designed to provide relevant information such as product specifications, intended use, price, availability, and delivery details where applicable.
We recommend reviewing all available product information before placing an order, particularly for professional dental instruments, equipment, and clinical consumables.
7. How long does delivery take?
Estimated delivery information will be provided on the relevant product page, during checkout, or in your order information where available.
Actual delivery times may vary depending on product availability, delivery destination, carrier operations, weekends, public holidays, and circumstances outside our reasonable control.
8. Can I track my order?
Where tracking is available for your order, relevant tracking information may be provided after the order has been dispatched.
If you have questions about your delivery or order status, please contact our customer support team with your order details.
9. Can I return an item?
Returns are subject to our applicable Refund and Returns Policy and any statutory rights you may have under UK law.
Please contact us before returning a product so that we can provide the appropriate return instructions.
Certain products may have specific return conditions due to their nature, packaging, hygiene requirements, sterility, or intended use.
10. What should I do if I receive a damaged or incorrect product?
If your order arrives damaged, defective, or contains an incorrect product, please contact us as soon as reasonably possible.
Please provide your order number and, where appropriate, photographs or other information showing the issue. We will review the matter and advise you of the available resolution.
11. Are dental products covered by a warranty?
Where a product is supplied with a manufacturer’s warranty or other applicable warranty, the relevant warranty terms will apply.
Warranty coverage can vary between products. Please review the applicable product information or contact us if you require clarification before purchasing.
12. Can I purchase products in bulk?
Yes. Dental professionals, clinics, and other eligible customers who require larger quantities can contact us regarding bulk-order enquiries.
Bulk orders may be subject to product availability, separate quotations, delivery arrangements, and other applicable order terms.
13. Are the products intended for professional use?
Some products available through our website may be intended for use by qualified or appropriately trained dental or healthcare professionals.
Customers are responsible for determining whether they have the appropriate qualifications, training, authorisation, and facilities required to use a particular product.
Products should always be used according to the manufacturer’s instructions and applicable safety requirements.
14. Do you provide dental or medical advice?
No. Our website provides product information for purchasing purposes and does not replace professional dental, medical, or clinical advice.
If you require advice regarding diagnosis, treatment, product suitability for a specific patient, or clinical application, you should consult an appropriately qualified professional.
15. Can I create a customer account?
Where account registration is available, you may create an account to manage your customer information, review relevant order details, and use available account features.
You are responsible for keeping your account credentials secure and for ensuring that the information associated with your account remains accurate.
16. What information do I need to provide when ordering?
Depending on your order, we may require information such as your name, billing address, delivery address, email address, telephone number, and payment-related information.
We use this information to process your order, arrange delivery, provide customer support, and meet applicable legal obligations.
17. How is my personal information handled?
We take reasonable steps to protect personal information and process it in accordance with applicable UK data protection requirements.
For more information about how we collect, use, store, and protect personal information, please refer to our Privacy Policy.
18. Can I cancel an order?
Order cancellation may be possible depending on the status of your order and applicable UK consumer law.
If you wish to cancel an order, please contact us as soon as possible and provide your order details. We will advise you of the available options.
19. What happens if a product becomes unavailable?
Product availability can change. If an accepted order cannot be fulfilled because a product becomes unavailable, we may contact you regarding the available options.
Where we are unable to fulfil the order, an appropriate refund will be arranged in accordance with applicable law.
