We value the service experience of every customer. The real estate sales and rental consultancy services provided on this website are non-tangible; customers purchase the consultancy service itself, so no physical goods are shipped, and there is no product return process in the traditional sense.
- Refund Requests
If a customer needs to request a refund due to special circumstances, they should contact us as soon as possible using the contact details provided on the website, supplying the order number, the name of the purchased consultancy service, and the reason for the refund. We will review the request based on the order status, whether the service has commenced, and the specific circumstances.
- Services Not Yet Commenced
If a customer requests cancellation before the consultancy service has begun, we will review the refund request based on the specific order details and applicable laws and regulations. For orders eligible for a refund, the amount will be returned via the original payment method.
- Services Already Commenced
If the consultancy service has already commenced, eligibility for a refund will be determined based on the extent of service completion and applicable refund policies. A full refund may not be possible for consultancy content that has already been completed or substantially delivered.
- Appointment Cancellation and Rescheduling
If a customer is unable to attend the consultation at the confirmed time, they should contact us promptly to request a cancellation or rescheduling. We will assist the customer in making adjustments whenever possible, subject to the appointment status and service schedule. Specific conditions regarding cancellation and rescheduling are governed by the order information and applicable policies.
- Refund Processing Time
Once a refund request has been reviewed and confirmed as eligible, we will process it according to the relevant procedures. Refunds are typically returned to the customer’s original payment method. The time it takes for the refund to be credited may depend on the processing speed of the bank, credit card issuer, or third-party payment service provider.
- Duplicate Payments and Billing Issues
If a customer discovers duplicate payments, abnormal payment amounts, or other billing issues regarding an order, please contact us immediately. We will verify the details against order and payment records and, upon confirming an error, handle the matter in accordance with applicable policies.
- Return Address Information
As this website provides real estate sales and rental consultancy services and does not sell physical goods requiring logistics delivery, there is no physical product return process or actual return address for goods.
Address: 5 Ankerdine Crescent, London, England, SE18 3LJ
Customers are not required to return any physical items. To cancel a service or request a refund, please submit your request directly using the contact details provided on the website.
- Statutory Consumer Rights
This refund policy does not limit the consumer rights to which customers are entitled under the applicable laws and regulations of their jurisdiction. Where local laws mandate rights regarding cancellation, refunds, or the right of withdrawal for specific types of consulting, remote, or online services, such statutory rights shall prevail.
- Contact Us
If you have any questions regarding refunds, appointment cancellations, rescheduling, or order charges, please contact us via the official contact channels listed on the website. When submitting a request, please provide your order number and relevant service details to facilitate prompt verification and processing.
Important Note: This website offers one-time consulting services related to real estate sales and rentals; it does not involve the shipment or return of physical goods. All refund and cancellation requests are processed based on the order status, the stage of service completion, this refund policy, and applicable laws and regulations.